We're here to help you and your virtual pet thrive! Find answers to common questions or reach out to our team.
Have a question, feedback, or need help with VirtuPet? We'd love to hear from you! Our support team typically responds within 24-48 hours.
Find quick answers to the most common questions about VirtuPet.
VirtuPet automatically syncs with Apple Health. Make sure you've granted permission in Settings > Privacy > Health > VirtuPet.
You can manage or cancel your subscription anytime through your iPhone's Settings > Apple ID > Subscriptions > VirtuPet.
Try refreshing the app by pulling down on the main screen. If the issue persists, check that HealthKit permissions are enabled.
Go to Settings in the app and tap "Restore Purchases". Your Premium subscription will be restored automatically.
Go to Settings in the app and tap "Change Pet" to select a different companion.
VirtuPet has global and friends leaderboards. Your daily steps are synced to our servers and ranked against other users. View Today and Weekly rankings in the Ranks tab.
Share your unique friend code (found in the Ranks tab) with others. They can enter your code to send a friend request. Accept requests to see each other on the friends leaderboard.
Tap the share button on the Today screen to create a photo with your stats overlay. You can take a new photo or select one from your library, then share to social media.
Camera access lets you take photos to share your step stats on social media with stylish overlays. You can also attach photos to your activity records as a walk journal.
Yes! Your account, achievements, game scores, and leaderboard data are stored in our secure cloud. Activity routes and photos are stored locally on your device.
Go to Settings > Delete Account. This will permanently remove all your cloud data including leaderboard entries, friends, and achievements.
Access important resources and information about VirtuPet.
VirtuPet is a fitness companion app that motivates you to stay active by caring for a virtual pet. Your daily steps directly impact your pet's health and happiness.
App Name: VirtuPet - Step Tracker
Platform: iOS (iPhone & iPad)
Developer: VirtuPet
Support Email: support@virtupet.app
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